Privacy Policy

Effective Date: January 1, 2026
Last Updated: March 2026

1. Overview and Scope

This Privacy Policy explains how Water Heater Plumbing ("we," "our," or "us"), operating the domain https://waterheaterplumbing.com, collects, utilizes, stores, and safeguards personal information gathered when you visit our website, submit an online service inquiry, or place a telephone call to our customer dispatch desk at 877-405-0190.

We operate as a nationwide plumbing dispatch and customer connection network. Our primary objective is to connect homeowners, property managers, and commercial building operators with qualified, local independent plumbing technicians who can diagnose and repair water heating equipment, pipe fractures, and plumbing fixtures. By accessing our website or contacting our dispatch desk, you acknowledge the information handling practices described in this document.

2. Categories of Information We Collect

Depending on how you interact with our service network, we may collect the following categories of information:

A. Information You Provide Voluntarily

• Contact Details: Your full name, telephone number, email address, service street address, city, state, and postal code.
• Service and Equipment Data: Specific symptoms regarding your plumbing breakdown (such as standing water, lack of hot water, pilot outages, kettle rumbling, or pipe weeping), equipment make, fuel source (natural gas, propane, electric, or hybrid), unit location (basement, attic, garage, utility closet), and access instructions.
• Communications: Notes, questions, or instructions you share during telephone consultations with our dispatch coordinators or via digital intake forms.

B. Information Collected Automatically

• Call Telemetry and Audio Recordings: When you dial 877-405-0190, telecommunications carriers transmit caller identification data, call timestamp, call duration, originating location, and routing metadata. Inbound calls may be recorded or monitored for customer service quality assurance, training, and dispatch verification.
• Device and Browsing Information: When you navigate our website, our web servers collect standard server logs, including your Internet Protocol (IP) address, operating system, browser type, referring URLs, pages viewed, and access timestamps.

3. Purpose and Legal Basis for Processing

We use the collected information strictly for legitimate commercial and operational purposes, including:

• Dispatch Routing: Locating and connecting you with an on-call plumbing technician or service contractor servicing your specific city and county.
• Service Coordination: Communicating technician estimated arrival windows, schedule adjustments, and urgent pre-arrival emergency guidance (such as locating your cold water isolation valve or main gas shutoff).
• Quality Control: Reviewing recorded calls and service fulfillment metrics to maintain consistent dispatch standards across all geographic regions.
• Customer Inquiries & Support: Responding to questions regarding diagnostic assessments, billing inquiries, or follow-up service requests.
• Security and Fraud Prevention: Protecting our telecommunications network, technicians, and digital properties from fraudulent inquiries, denial-of-service attempts, or unauthorized access.

4. How We Share and Disclose Your Information

We do not sell, rent, trade, or monetize your personal information to third-party data brokers or marketing list aggregators.

We disclose personal information solely under the following limited operational circumstances:

• Local Plumbing Contractors: We share your name, phone number, service address, and symptom details with the independent plumbing technician or service contractor dispatched to evaluate and repair your water heating system. These service partners receive only the details strictly necessary to perform on-site diagnostic and repair services.
• Communications & Technical Infrastructure Providers: We utilize secure telecommunications carriers, cloud telephony providers, web hosting platforms, and analytical infrastructure to route calls, transmit callback requests, and maintain website stability. These partners process information under strict confidentiality standards.
• Legal and Regulatory Compliance: We may disclose information if required by court order, subpoena, government inquiry, or relevant legal process, or when disclosure is essential to protect the safety, property, or legal rights of our users, technicians, or the public.

5. Data Retention and Security Measures

We implement appropriate technical, administrative, and physical security safeguards designed to protect personal information against unauthorized disclosure, alteration, loss, or access. All web traffic to https://waterheaterplumbing.com is encrypted using Transport Layer Security (TLS 1.2+).

We retain customer service records, call logs, and dispatch metadata only for as long as necessary to fulfill the operational purposes described in this policy, satisfy legal record-keeping obligations, resolve billing disputes, and enforce our service agreements.

6. State Privacy Rights (California, Virginia, Colorado, and Others)

Residents of certain United States jurisdictions enjoy specific statutory rights regarding their personal data, including the right to:

• Request Access: Obtain a copy of the specific categories and pieces of personal information collected about you.
• Request Deletion: Direct us to delete personal information collected from you, subject to statutory exemptions (such as legal compliance, record retention, and dispute resolution).
• Request Correction: Direct us to correct inaccurate or outdated personal contact details.
• Opt-Out of Data Sales: We do not sell your personal data; therefore, no opt-out is necessary.
• Non-Discrimination: Exercise your statutory privacy rights without facing discriminatory treatment, service denial, or rate penalties.

To exercise any statutory privacy rights, please contact us by email at service@waterheaterplumbing.com or by calling 877-405-0190. We verify requests by matching your identity against our historical dispatch records.

7. Telecommunications and Call Recording Notice

By dialing 877-405-0190 or providing your phone number through our digital request forms, you expressly consent to telephonic contact regarding your plumbing service inquiry. You understand that calls may be monitored or recorded for operational training, technician coordination, and dispute verification. If you do not wish to be recorded, you may notify the dispatch coordinator immediately upon connection.

8. Cookies and Digital Analytics

Our website uses essential and performance cookies to facilitate website navigation, analyze aggregate traffic trends, and optimize user experience. We do not employ third-party tracking pixels that follow your browsing activities across unrelated commercial websites. You can modify your web browser settings to decline cookies or alert you when cookies are sent; however, certain site features may function with reduced speed.

9. Children's Online Privacy

Our services and digital properties are directed exclusively to adult property owners, tenants, and commercial facility managers age 18 and older. We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 18.

10. Modifications to This Policy

We reserve the right to revise or update this Privacy Policy at our discretion to reflect service changes, operational updates, or evolving regulatory requirements. Revisions will be published on this page with an updated "Last Updated" date. Continued use of our website or dispatch phone numbers after changes are posted constitutes acknowledgment of the revised policy.

11. Contact Information

For questions, privacy inquiries, or requests regarding this Privacy Policy, please contact our administrative team:

• Organization: Water Heater Plumbing
• Website: https://waterheaterplumbing.com
• Telephone: 877-405-0190
• Email: service@waterheaterplumbing.com